Social Media Management
Social media has become one of the main platforms for customers to share their opinions about brands, voice complaints and seek information about products or services.
Customer experience management on social media is of critical importance for businesses, and reacting immediately to notifications on social media at the moment of the experience is invaluable for brand image and customer loyalty.
As Vodatech, we manage the social media accounts of our service customers through the Social Media Management platform, respond to all their requests and complaints within minutes, and monitor what is being said about brands and competitors. We automate the processes with instant warning mechanisms and inform our customers with analysis and reports in the desired periods.
Social Media Management Services;
- Moderation of Social Media Accounts
- Social Media Monitoring
- Social Media Competitor Research
- Social Media Analysis and Reporting
