Quality Measurement and Performance System
It is a management tool used to assess, monitor and improve communication quality in written and verbal communication channels.
It aims to increase the effectiveness of customer experience operations, maximize customer satisfaction and continuously improve service standards.
The Quality Measurement and Performance system received the best product award at the Call Center EXPO awards.
Unmeasurable business cannot be improved! At Vodatech, both service quality and other performance indicators are measured with the quality measurement and performance system. With its user-friendly interface, it enables both performance evaluators and those whose performance is evaluated to quickly access all the data that support their development.
It provides a healthy follow-up of the processes with its feedback and calibration modules.
In addition to standard reports, it provides guiding analysis for staff, evaluators and customer experience with design reports. With Call-IQ, all employees can instantly access their performance values transparently. Call-IQ is one of the most basic software used in Vodatech for success starting from the employee.
Advantages & Contributions
- Calibration module
- Fast Feedback Processes
- Dynamic forms structure
- Automated Reporting
- Evaluator Analyses
- Static retrospective reporting
- Advanced filtering interface
- User-friendly interfaces
- Web-based application
- Different system integration
