IP Switchboard
Menuniyet odaklı bütünleşik Contact Center Platformu
The call center, which provides integrated services for corporate customer needs with ready-made integrations and APIs, offers ease of use and provides the best experience for customer representatives and managers. It facilitates user interaction with innovative, streamlined, new generation interface designs.
Inbound, Outbound has an architecture where all voice communication can be processed with automatic methods, IVR and IVN constructions can be easily implemented and provides added value in this direction. It supports customizable algorithms that support transportation rates in outbound call projects such as Telemarketing, survey, and offers ready-made reports that facilitate tracking.
The IVR structure, which can be easily designed in the management of incoming call traffic, provides cost optimization with IVRbots, while increasing customer satisfaction with the convenience it provides in queue management.
Advantages & Contributions
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- With its redundant infrastructure, it allows you to provide 7/24 uninterrupted service.
- With Predictive / Manual Dialer, you can increase your productivity in external calls and sales projects.
- You can manage calls with Whitelist / Blacklist applications.
- With Voicemail and Callback request applications, you can receive customer requests even when you are not in service.
- Thanks to the easy-to-design IVR / IVN structure, you can design fast, customer-oriented and efficient processes.
- You can increase customer satisfaction with Call Queue management and position your employees according to their areas of expertise.
- Online call tracking and listening can be connected to the instant call and you can direct your customer representative with the whispering feature while listening.
- With customizable Wallboard / Dashboard interfaces, you can track the parameters and KPIs you set with summary tables and graphs.
- It can easily integrate with external software such as ACD, IVR, CTI, Dashboard, Dialer, CRM. You can recognize your customers no matter which channel they come from.
- With the voice recording system, you can safely store your voice recordings in our data centers in Turkey with the specified times.
- You can access the data you need quickly and easily from Supervisor Dashboard, Instant Reporting panels.
- Automatic Survey Calling features and after-call or call-independent outbound call path.