CRM – CSM
CRM is a user-friendly CRM – CSM solution developed with 26 years of call center industry and customer experience experience.
CRM and CSM is a strategy and technology that enables brands to manage all interactions and relationships with their customers.
Collecting and analyzing customer data and using this information to strengthen customer relationships. With CRM, it is possible to better understand customer needs, improve customer experience, strengthen customer loyalty and increase the efficiency of marketing strategies.
By managing all channels from a single point, it allows you to recognize your customers, include departments, dealers, stores and all other units in the flow process with its escalation structure and thus follow the end-to-end customer journey.
With its flexibility in process design, automation and advanced reporting, it allows you to effectively manage your processes and analyze all stages by reporting in detail.
Advantages & Contributions
- Easy access via internet
- Speed and efficiency in process management with user-friendly interfaces
- Possibility to manage the process holistically from a single point by integrating with all applications (Nebim, Ticimax, SAP etc.)
- Flexibility to be customized on a project basis
- Manage multiple communication channels from a single point
- Recognize your customer with integrations,
- Singularization of customer data,
- Consent for Authorized Marketing, registration,
- Creating workflows, automating flows,
- Job escalation to units, stores, dealers and individuals
- Process reminders with escalation warning notifications
- Manual or automated sms and mail sending processes with Sms, Mail integration
- Responding to escalated jobs without logging into the application
- Survey management
- Process management with Smart Script Flows
- Location & coordinate determination with map integration
