Backoffice Tracking System
Web-based technology developed for the automatic distribution of backoffice work to the people who will carry out the task.
While CRM applications provide job escalation, they can report how much time a job waits on the assigned person, but they cannot measure how much time the person to whom the task is assigned works on the assigned job.
At the same time, the distribution of work to individuals can only be maintained through manual assignments.
In projects with intensive backoffice work, these areas, which are missing in effort and performance measurement, have been an important problem in terms of cost and customer satisfaction in the right human positioning.
Call-I UP backoffice tracking system is a web-based application developed to automatically distribute all backoffice work, except inbound services, to the people who will carry out the task and to measure the effort allocated for the work.
Advantages & Contributions
- It is an application that can work integrated or not integrated with CRM software.
- It distributes tasks to people in accordance with the specified rules, and enables the distribution of tasks according to many categories such as area of expertise, category of work, time of arrival of work.
- The people to whom the tasks are distributed can follow up and postpone the tasks using the appointment system.
- Work that has been escalated to people can be distributed to different people when they are not present, preventing possible delays.
- It provides performance management by measuring the time worked on the job according to categories, arrival channels and assigned people.
- Backoffice efficiency is increased by 65%.
- It provides process analysis with advanced reports and plays a complementary role in areas where CRMs are unsolved.
